Shipping Policy

ORDER PROCESSING & SHIPPING INFORMATION

Ordering Hours:

Customer Service Hours

You are welcome to order 24 hours a day on our website! Our Concierge care team representatives are available to assist you at 240 685-6685 from 9:00 am to 4:00 pm EST, Monday through Friday.

Order Processing:

All orders are subject to bank/ Pay Pal / Payment gateway authorization prior to processing.   Only authorized purchases will be processed and shipped. Most orders are processed within 2-4 business days (processing time does not include weekends).  Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).  Orders placed on Saturday and Sunday will begin processing the following Monday.

Delivery Confirmation:

Once each item has been fulfilled, you will receive a confirmation e-mail with the tracking number once your order ships. Please allow up to 48 hours to receive this shipping confirmation email. Express shipping options and any other third-party fees are non-refundable. We cannot be held accountable for any delays caused by the courier. Please note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to minimize any possible delays.

Tracking your order: 

If there is a problem with your tracking number or package delivery, please contact the courier directly. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order.

 

INTERNATIONAL PAYMENTS, TAXES AND DUTIES:

We only accept International payments through PayPal. If you are new to PayPal; sign in as a guest or log into your account. Follow the step by step guidelines and pay for your order. In some cases your payment may not clear through the system right away; especially if you are in the verification process through Pay Pal. Please allow 1-5 business days for payment to clear in rare cases. Your payment on Pay Pal will generate the receipt of your purchase and automatically convert foreign currency. Once your order has been shipped, and has been accepted by our postal facility, you will receive U.S.P.S Tracking via email complete with tracking number of each package.​

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local courier or government and are not collected by Mindful Mane & Body Care,llc and thus cannot be refunded.

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on any package coming outside of your country.

Mindful Mane & Body Care, llc is required by International Shipping laws to list the accurate value of each purchased package as listed on Pay Pal.

 

Damaged Items:

Mindful Mane & Body Care, takes great pride in carefully packaging all products to prevent breakage. However, if your package was damaged in transit, you must immediately notify courier upon receipt of order to submit a claim with courier. Do not discard the damaged packaging in the event the courier would like to inspect the box and its contents.