Red Orange Black Flames Mask

• Large 9.5"x5"

• Med 8.5"x5"

• Small  6"x4"

• Material Cotton/ Poly

• Pattern fabric so exact layout may not appear as shown

Returns

At Mindful Mane & Body Care, LLC, we hope that you are satisfied with all our products, but if you are not, you can always return them for store credit of the product amount only. This applies to manufacturing defects only. If you have any questions about our masks, please contact us prior to ordering. Please Note: Mindful Mane & Body Care, LLC does not offer RETURNS OR EXCHANGES on International orders.

ALL SALES ITEMS ARE FINAL.

To return an item, please contact our Concierge care team with your order number, item and reason for return. Your order details can be found in your Order History page (for Subscribers only). Unfortunately, shipping fees are not refundable and we do not offer return labels.

For returns outside the return policy, Mindful Mane & Body Care LLC reserves the right to not accept the return.

Return policies are specified on the product detail page. For most items we accept complimentary returns within 5 days of receipt if the item is unused and in original sealed packaging.

Please note: Due to product safety issues Face masks, face coverings are not returnable, all sales on these items are final unless manufacturing defect. We do not allow exchanges.

Refunds

Please allow up to 15 business days for your return to be processed from the time that we receive it. Your refund will be issued to the original form of payment that you used to make the purchase with. We will email you a copy of your refund when it is issued.

Cancellations

Requests for cancellations must be submitted by 1:00 pm Eastern Time on the day you submit your order, and all requests for order cancellations received after this time will not be accepted. We are unable to cancel orders with expedited shipping.

Ordering hours:

Customer Service Hours

You are welcome to order 24 hours a day on our website! Our Concierge care team representatives are available to assist you at 240 685-6685 from 9:00 am to 4:00 pm EST, Monday through Friday.

Order Processing:

All orders are subject to bank/ Pay Pal authorization prior to processing. Only authorized purchases will be processed and shipped. Most orders are processed within 2-4 business days (processing time does not include weekends). Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on Saturday and Sunday will begin processing the following Monday.

Delivery Confirmation:

Once each item has been fulfilled, you will receive a confirmation e-mail with the tracking number once your order ships. Please allow up to 48 hours to receive this shipping confirmation email. Express shipping options and any other third-party fees are non-refundable. We cannot be held accountable for any delays caused by the carrier. Please note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Tracking your order:

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

USPS Carrier General Information:

Email: USPS® Customer Service

Phone: 1-800-275-8777

TTY Access for Federal Relay Services:

1-800-877-8339 TTY/ASCII

1-800-845-6136 Spanish

1-866-377-8642 Voice

Hours of Operation

Monday - Friday 8 AM - 8:30 PM ET

Saturday 8 AM - 6 PM ET

USPS Tracking® (Domestic & International)

 

INTERNATIONAL PAYMENTS, TAXES AND DUTIES

We only accept International payments through PayPal. If you are new to PayPal; sign in as a guest or log into your account. Follow the step by step guidelines and pay for your order. In some cases your payment may not clear through the system right away; especially if you are in the verification process through Pay Pal. Please allow 1-5 business days for payment to clear in rare cases. Your payment on Pay Pal will generate the receipt of your purchase and automatically convert foreign currency. Once your order has been shipped, and has been accepted by our postal facility, you will receive U.S.P.S Tracking via email complete with tracking number of each package.​

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Mindful Mane & Body Care, and thus cannot be refunded.

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on any package coming outside of your country.

Mindful Mane & Body Care, LLC is required by International Shipping laws to list the accurate value of each purchased package as listed on Pay Pal.

 

Damaged Items

If your package was damaged in transit, you must notify our Concierge care team by email at mindfulmaneandbodycareteam@gmail.com within 2 days of receipt of goods so we can make a claim with the carrier. Do not discard the damaged packaging in the event the carrier would like to inspect the box and its contents. Given the limited quantities of many of our products, a replacement may not always be possible but we will do all we can to remedy the situation.

 

General:

• Masks are not designed or intended to prevent,  diagnose , treat or cure any disease or health condition, including COVID-19.
• Masks are for general public use only. Masks are non-sterile and are not intended for use in any clinical or surgical setting, hazardous environments, direct/ indirect heat or around flammable or non flammable gases.
• Masks should NOT be worn by children under the age of 3 or anyone who has trouble breathing, is unconscious, incapacitated, or otherwise unable to remove the mask without assistance.

For educational purposes only. This information is not intended to diagnose, treat, cure, or prevent any disease.